The Answer Place

So, you have a question.

That's great! You have come to the right place. Yes, it is true that stripes really do make you faster. Oh, that wasn't your question? In that case check out some other frequently asked questions below. If you still can't find what you're looking for get in touch. 

General

Where are you located?

We started out in an old VW van in Topanga, California and just look at us now! We have a whole shack to ourselves in South Pasadena, California. If you’re in the area feel free to visit us at The Cub House. For location and hours visit our contact page. And if you’d like to know even more about Team Dream read our story.

Where can I find your stuff near me?

Historically we have done most of our sales through our online shop, but in 2017 we partnered up with a small list of retailers to bring Team Dream closer to our customers. Check out the current list of our retail partners.

Orders

Do things ever go on sale?

We utilize a small batch production model so we don't have to move piles of extra merchandise with sales.  We also try to keep our everyday pricing affordable by keeping the markup low.

What forms of payment do you accept?

Feel free to send us your money in exchange for cool stuff via Visa, Discover, MasterCard, American Express, JCB or PayPal.

Shipping

Where do you ship to?

In our effort to thoroughly saturate the world with chubby bobcats we currently ship pretty much everywhere on planet Earth. 

    How much does shipping cost?

    Add items to your cart and enter your shipping address in the checkout to see shipping costs. We would never want to stand between you and that Chubby Bobcat Raglan so we do everything we can to keep our shipping prices affordable.

    How long does shipping take?

    We aim to get your stuff to you as quickly as possible, but we are still a small company so please allow 1-2 days for order fulfillment. Once shipped, Domestic orders generally arrive in 2-5 business days and International orders take 5-14 days depending on the efficiency of your country's custom controls.

    Is tracking available?

    We ship all orders, except USPS 1st Class International, with tracking. You will receive tracking info via email when your order leaves our shop. 

    I live in Los Angeles, can I pick up my order in person?

    Yes, definitely. Email us prior to ordering and we’ll send you a code to enter upon checkout. 

    Returns & Exchanges

        I ordered the wrong size, can I exchange it?

        We are happy to exchange unused/unworn merchandise. To begin the process of exchanging your purchase send an email to sales@teamdreambicyclingteam.com with your order number and the item you wish to exchange. 

        An item I purchased just doesn’t work for me, can I return it?

        We can’t say we’re “happy” to offer you a return because of course we wish you loved your purchase. But we don’t want to make you unhappy so we’ll accept returns on any unused/unworn product. Send an email to sales@teamdreambicyclingteam.com with your order number and the item you wish to return to initiate the process. We do not refund shipping costs and the customer is responsible for shipping on returned items.

        How long do I have to return or exchange an item?

        Please contact us as soon as you know you require a return or an exchange. We allow 30 days, from the day you received your order, to return an item to us.

        I purchased a Team Dream item from a retail partner, can I return/exchange it through you?

        Team Dream only handles returns and exchanges for products purchased directly from us. Please contact the retail partner your items were purchased from to arrange a return or exchange.

        Where do I send my return/exchange?

        All merchandise being returned to Team Dream for an exchange or refund should be sent to:

        Team Dream
        Returns/Exchanges
        1001 Fremont Ave #434
        South Pasadena CA
        91030

        When returning items to Team Dream please be sure to package them carefully to protect them from damage in transit.

        I crashed my kit, can I get a replacement?

        First, we’re sorry to hear you crashed. The good news is we do offer a crash replacement discount. Some conditions do apply. Send an email to sales@teamdreambicyclingteam.com with details and some photos of your damaged kit along with the order number from your purchase and we will provide you with a 25% discount for a replacement. The age of your kit will be taken under consideration and you may be required to send us the damaged kit to receive the replacement discount. Discount is only valid for replacement of a product of the same type e.g. a jersey for a jersey.

        I received my order, but it seems to be defective, can you send me a new one?

        Team Dream puts quality above all else, but sometimes manufacturing faults do occur. If you feel your product might be defective send a message to sales@teamdreambicyclingteam.com with the order number from your purchase and a picture of the issue. 

        Products

        I’m not sure what size to order, can you help?

        Of course. Our sized products include a fit guide and tips right on the product page (just scroll down below the product description). All measurements are presented in inches unless otherwise stated and taken as specified. If you still aren’t sure what size to order after consulting the fit guide you can always contact us for more guidance. 

        I love your t-shirts, who makes them?

        Thanks! We make them ourselves. Quality has always been important to us at Team Dream and as we grow we continue to take more control over the products we make. We are now developing all of our apparel from scratch and working hands-on with our domestic manufacturers to offer you products we are really proud of.

        Who is Endo Customs and why do you work with them?

        Even when Team Dream was just an inside joke among friends it was important to us that we manufacture locally. Endo Customs produces performance cycling apparel just down the road from us in Downtown Los Angeles. They were one of the first manufacturers we partnered up with in the beginning and we have continued to work with them to create quality, custom apparel that meets our ever-rising expectations. Relationships are important to us and to the quality of our final product. 

        The item I want to purchase is sold out, will you restock it?

        That depends. We always want to bring you something special so our products are made through small batch production. That being said, we might do multiple runs of an item. Or, we may choose to move on to something new. Sign up for our mailing list to hear about new releases, or contact us with questions about the future availability of a specific product.