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The Answer Place

Looking for some information? You're in the right place! You will find a selection of our most frequently asked questions below. If you still can't find what you're looking for get in touch. 


Where do you ship?

In our effort to thoroughly saturate the world with chubby bobcats we currently ship pretty much everywhere on planet Earth.

How much does shipping cost?

Add items to your cart and enter your shipping address in the checkout to see shipping costs. We would never want to stand between you and that Chubby Bobcat Raglan so we do everything we can to keep our shipping prices affordable.

When will my order ship?

We always aim to get your stuff to you as quickly as possible. All in stock items usually ship in 2-4 business days from our store in Los Angeles, CA.

If you purchased a pre-order item check the product page for that item to see an estimated ship date. Any additional items purchased with a pre-order will be held until everything can be shipped together.

During product launches, when order volume significantly increases, it can take our small team about 2 weeks to ship orders. We receive thousands of orders and can only ship a few hundred a day!

When will my order arrive?

When your order leaves our store in Los Angeles we will email you a tracking number. Domestic orders within the continental United States typically arrive within 5 days. International orders may take 2-4 weeks to arrive, but could take even longer depending on your country.

Is tracking available?

We ship all orders, except USPS 1st Class International, with tracking. You will receive tracking info via email when your order leaves our shop. 

I live in Los Angeles, can I pick up my order in person?

Yes, definitely. When checking out, on the page where you enter your address, type CUBHOUSEPICKUP in the “Gift card or discount code” box.

What should I do if I believe my order has been lost in transit or was stolen after it was delivered?

Occasionally carriers update the delivery status of packages before they actually arrive. If your order still hasn't arrived after 24 hours you should file claim with the carrier (indicated in your tracking email).

To avoid this headache entirely, we recommend that you purchase Route Package Protection at checkout to protect your order.

Team Dream is not responsible for orders that go missing or are stolen after delivery.

What is Route Package Protection?

Route is an optional, third-party package protection solution. It provides an improved post-purchase experience by protecting your order from loss, damage or theft before it arrives to you.

Route is selected and paid for by the customer in the shopping cart before check out. To learn more about what's covered please refer to the policies page on the Route website.

How do I file a claim with Route?

Head over to the claims page on the Route website.

Returns & Exchanges

I ordered the wrong thing, can I exchange it?

We are happy to exchange unused/unworn merchandise. To begin the process of exchanging your purchase send an email to with your order number and the item you wish to exchange.

Can I return my purchase if it just doesn’t work for me?

We will accept returns on unused/unworn merchandise within 15 days from delivery or in-store purchase date. Send an email to with your order number and the item you wish to return to initiate the process. We do not refund shipping costs and the customer is responsible for shipping on returned items.

Will you send me a return label?

The customer is responsible for shipping costs on all merchandise returned to Team Dream. Additionally, we cannot process returns or exchanges unless we receive the item in like-new condition. We suggest you purchase tracking and/or insurance to protect against loss or damage in transit.

How long do I have to return or exchange an item?

We allow 15 days, from the original delivery date (or in-store purchase date), to initiate a return or exchange. Please email as soon as you know you require a return or exchange.

Why am I being charged a restocking fee?

The fees associated with using an e-commerce platform, including fees for purchases and returns, can be devastating for a small business like ours. Instead of increasing the retail price of our products we charge a non refundable 5% restocking fee for any orders that include multiple sizes of the same item.

I purchased a Team Dream item from a retail partner, can I return/exchange it through you?

Team Dream only handles returns and exchanges for products purchased directly from us. Please contact the retail partner your items were purchased from to arrange a return or exchange.

Where do I send my return/exchange?

All merchandise being returned to Team Dream should be carefully packaged to protect against damage in transit. Once you have received authorization to return your order, send it to:

Team Dream
Attn: Returns/Exchanges
2510 Mission Street
San Marino, CA

I crashed in my kit, can I get a replacement?

First, we’re sorry to hear you crashed and hope you're doing ok. We do offer a crash replacement discount of 25% off. Some conditions apply. Send an email to with photos of your damaged kit and the order number from your original purchase to initiate the process. The age of your kit will be taken into consideration and you may be required to send us the damaged product to receive the replacement discount. The discount is only valid for replacement of a product of the same type (e.g. a jersey for a jersey).

I received my order, but it seems to be defective, can you send me a new one?

Team Dream puts quality above all else, but sometimes manufacturing faults do occur. If you feel your product might be defective send a message to with the order number from your purchase and a picture of the issue. 


I’m not sure what size to order, can you help?

Our sized products include a fit guide and tips right on the product page (just scroll down below the product description). All measurements are presented in inches unless otherwise stated.

We have some additional information about our kits in this Fit Guide.

If you’re still not sure what size to order, reach out to us for more guidance! Returns are expensive for a small business like ours so we’re always happy to help you get things right the first time.

I love your t-shirts, who makes them?

Thanks! We developed the fit and sourced the materials ourselves. Quality has always been important to us at Team Dream and as we grow we continue to take more control over the products we make. We are now developing all of our apparel from scratch and working hands-on with our domestic manufacturers to offer you products we are really proud of.

Who is Endo Customs and why do you work with them?

Even when Team Dream was just an inside joke among friends it was important to us that we manufacture locally. Endo Customs produces performance cycling apparel just down the road from us in Highland Park Los Angeles. They were one of the first manufacturers we partnered up with in the beginning and we have continued to work with them to create quality, custom apparel that meets our ever-rising expectations. Relationships are important to us and to the quality of our final product. 

Do things ever go on sale?

Not really. We utilize a small batch production model so we don’t have to move piles of extra merchandise with sales. We also try to keep our everyday pricing affordable by keeping the markup low.

The item I want to purchase is sold out, will you restock it?

It depends. We always want to bring you something special so our products are made through small batch production. Also, we don’t have a warehouse and can’t store huge quantities of merchandise. Sometimes we will do multiple runs of an item, other times we may choose to move on to something new. Sign up for our mailing list to hear about new releases, or you can contact us with questions about the availability of a specific product.


What forms of payment do you accept?

Feel free to send us your money in exchange for cool stuff via Visa, Discover, MasterCard, American Express, JCB or PayPal.

Where are you located?

We started out in an old VW van in Topanga, California, but are currently sprawled out in a retired service station/plant nursery in San Marino, California. If you’re in the area, come visit us!. For location and hours, visit our contact page. And if you’d like to know even more about Team Dream read our story.

Where can I find your stuff near me?

We do most of our sales through our online store and retail location, but a few years ago we partnered up with a small list of retailers to bring Team Dream closer to our customers. You can drop by our store The Cub House or check out the current list of our retail partners near you.